{"xsrfToken":"746bc537d64f438b883313d86297d9e17e2533ee_lout","branding":{"id":"1","key":"dps","name":"Docsies Product Support","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/b430a0e5-43b4-4645-baa8-159f61fe80e4/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlM2QyZTZlMS02ZTBjLTRiNGUtYWE4Ny03ZGRhMGU4ZGVmZDAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmI0MzBhMGU1LTQzYjQtNDY0NS1iYWE4LTE1OWY2MWZlODBlNCI6WyJyZWFkIl19LCJleHAiOjE3NDM3NjQ0MTMsIm5iZiI6MTc0Mzc2MzgxM30.gvyPW-qEpCjLx2evlr-Z5aTJGbF5oPujxuh9G6IGx18&client=e3d2e6e1-6e0c-4b4e-aa87-7dda0e8defd0&mode=fit","logoId":"b430a0e5-43b4-4645-baa8-159f61fe80e4","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Docsies Customer Support Centre","sharedPortalName":"Customer Support Centre","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Docsies Customer Support Centre","sharedPortalName":"Customer Support Centre","localeDisplayName":"English (United States)"},"en-UK":{"localeDisplayName":"English (UK)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/09862615-839d-4842-8759-dfad14ab0303/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlM2QyZTZlMS02ZTBjLTRiNGUtYWE4Ny03ZGRhMGU4ZGVmZDAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA5ODYyNjE1LTgzOWQtNDg0Mi04NzU5LWRmYWQxNGFiMDMwMyI6WyJyZWFkIl19LCJleHAiOjE3NDM3NjQ0MTMsIm5iZiI6MTc0Mzc2MzgxM30.sEvQhj6rmqsGjb-mItVzzjf5JK7CCo7FBT239uSG4nw&client=e3d2e6e1-6e0c-4b4e-aa87-7dda0e8defd0&height=300&mode=fit","bannerMediaApiFileId":"09862615-839d-4842-8759-dfad14ab0303","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"dps","projectId":10003,"serviceDeskId":1,"name":"Docsies Product Support","description":"<p>Welcome! You can raise a Docsies Product Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10483,"iconUrl":"https://docsies.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[1],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://docsies.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[1],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"<p>Not sure if you have an new feature request or a bug, see the difference here: <a href=\"https://docsies.atlassian.net/servicedesk/customer/portal/1/topic/ac17faac-54a8-471f-9c80-3db78c73a8e8/article/916619265\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Bugs vs Improvement</a></p>","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://docsies.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[1],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"<p>Not sure if you have an new feature request or a bug, see the difference here: <a href=\"https://docsies.atlassian.net/servicedesk/customer/portal/1/topic/ac17faac-54a8-471f-9c80-3db78c73a8e8/article/916619265\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Bugs vs Improvement</a></p>","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10498,"iconUrl":"https://docsies.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[1],"key":""},{"id":"9","name":"Trial or New Company Account Set Up / Quotation Requests","descriptionHtml":"<p>Welcome and thank you for choosing Docsies for you risk management and compliance requirements! Please provide some brief information about you and your company and someone will get back to you within 2 hours during office hours to assist with your account set up.</p>","callToAction":"Trial or New Company Account Set Up / Quotation Requests","introHtml":"<p>Contact us to start a trial, set up a new company account or for a quotation.</p>","icon":10466,"iconUrl":"https://docsies.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[3],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://docsies.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10491,"iconUrl":"https://docsies.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10511,"iconUrl":"https://docsies.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10472,"iconUrl":"https://docsies.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"},{"id":3,"name":"New Accounts"}],"orderMapping":{"1":[6,8,2,4],"2":[9],"3":[9]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"50dc3d00-2df1-3856-82ea-c1908fc01488","appLinkName":"System Confluence","appLinkUrl":"https://docsies.atlassian.net/wiki","spaceKey":"DPS","spaceName":"Docsies Product Support","spaceUrl":"https://docsies.atlassian.net/wiki/spaces/DPS","isServer":false},"labels":[],"projectKey":"DPS","serviceDeskId":1,"kbLinkDomainURLs":["https://docsies.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DPS","userLanguageHeader":"DOCSIES APP UPDATE COMPLETE","userLanguageMessageWiki":"<p>Please visit the app store to update to the new application. Remember your old applications will no longer work and can be removed from your device.</p>\n<p>Visit the app store <a href=\"https://apps.apple.com/au/app/docsies/id6477812620\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">here</a></p>","defaultLanguageHeader":"DOCSIES APP UPDATE COMPLETE","defaultLanguageMessage":"Please visit the app store to update to the new application. Remember your old applications will no longer work and can be removed from your device.\n\nVisit the app store [here|https://apps.apple.com/au/app/docsies/id6477812620]","defaultLanguageDisplayName":"English (UK)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlM2QyZTZlMS02ZTBjLTRiNGUtYWE4Ny03ZGRhMGU4ZGVmZDAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM3NjUwMTMsIm5iZiI6MTc0Mzc2MzgxM30.Hd8qaiXvK0RBVRcmjtB0yhgYxZoUi2b_r9TKe20DfcQ","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"e3d2e6e1-6e0c-4b4e-aa87-7dda0e8defd0","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"ac17faac-54a8-471f-9c80-3db78c73a8e8","name":"FAQs","description":"Frequently asked questions","categoryUrl":"https://docsies.atlassian.net/servicedesk/customer/portal/1/topic/ac17faac-54a8-471f-9c80-3db78c73a8e8","lastUpdated":"1736992681442","createdAt":"1590127299254"},{"id":"40f67793-f1e9-4486-a524-d078d8b636fd","name":"Creating Word Templates","description":"Guidelines on how to create your company's own reports","categoryUrl":"https://docsies.atlassian.net/servicedesk/customer/portal/1/topic/40f67793-f1e9-4486-a524-d078d8b636fd","lastUpdated":"1613042102574","createdAt":"1613040978410"},{"id":"5fa7a4f3-d405-4a95-bf88-6e56d23b5286","name":"Customisation","description":"Learn about the customisable elements of Docsies","categoryUrl":"https://docsies.atlassian.net/servicedesk/customer/portal/1/topic/5fa7a4f3-d405-4a95-bf88-6e56d23b5286","lastUpdated":"1613042150554","createdAt":"1613041182070"},{"id":"6ac99083-b288-42d1-910f-4eef881326fd","name":"Navigate the web portal","description":"This category provides information on how to view, navigate, use and the web portal of the Docsies software suite.","categoryUrl":"https://docsies.atlassian.net/servicedesk/customer/portal/1/topic/6ac99083-b288-42d1-910f-4eef881326fd","createdAt":"1567418811358"},{"id":"1ad21134-09c7-4091-9b92-c0d305d9c3c6","name":"Navigate the Apps","description":"This category contains a bunch of helpful how to's - designed to help you get the most out of your data capture apps.","categoryUrl":"https://docsies.atlassian.net/servicedesk/customer/portal/1/topic/1ad21134-09c7-4091-9b92-c0d305d9c3c6","createdAt":"1567418910575"},{"id":"33e169c1-641c-4b43-a3bb-7fa34c1839f9","name":"Release Notes","description":"When we publish a new release details of what's changed in that release will be available here.","categoryUrl":"https://docsies.atlassian.net/servicedesk/customer/portal/1/topic/33e169c1-641c-4b43-a3bb-7fa34c1839f9","lastUpdated":"1736992686838","createdAt":"1614134754628"},{"id":"bfc6796a-d306-4398-878f-fa663e4801bc","name":"Docsies 2.0 User Manual","categoryUrl":"https://docsies.atlassian.net/servicedesk/customer/portal/1/topic/bfc6796a-d306-4398-878f-fa663e4801bc","createdAt":"1695890610986"}]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}